Technical Support, Made Simple

We pride ourselves on our ability to deliver the best support solution for your business that is easy to use and simple to understand

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Why Subsidium?

Service and Support is an essential part of any business – no matter what your product or service is. When a product or service produces an undesired result or behaviour, how a company resolves the issue is crucial to the users’ experience. This can be both time-consuming and costly. By outsourcing your Service and Support, you can focus your efforts elsewhere in the confidence that your users are in safe hands.

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Here at Subsidium, we understand the challenges that come with unfamiliar technologies and the complicated technicalities of IT systems. We pride ourselves on our ability to deliver the best support solution for you and the capacity to implement solutions that are easy to use and simple to understand

Customer Satisfaction

We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will get straight to the point, and work relentlessly to identify and resolve the root cause.

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Save Time and Costs

Quick and easy setup allows you to grow effectively over time, all whilst saving the cost of hiring full time staff to cover intermittent support needs.

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Multi-Channel Support

Our agents can solve customer support tickets via web, email, phone, SMS, and social media— allowing your customers to reach out in whatever way is best for them.

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